Is the retail business in a downward spiral? I had a disappointing shopping experience last week. I have a narrow foot and I went to a shoe store and a large department store and had the same experience. Both told me they do not stock narrow or wide shoes anymore, only medium. They both said they could order something for me but I felt like I might as well go on line myself and peruse a bigger selection. I know their management made a realistic decision on stocking cost versus demand but I still left disappointed that I could not support local merchants and don't have new shoes.
The field of management is focusing more and more on processes today. The birth of the internet, advances in communication and transportation, and global economic competition force organizations to be quicker and more innovative in order to retain existing customers and gain new ones. Get the processes right and you are more likely to produce better and more consistent outcomes than hammering on people for results, results, results.