Business

It has been said to err is human. Maybe making mistakes is part of being human but we don't have to accept that nothing can be done to improve our workers' (and ourselves') pattern of making mistakes. They occur because of the interaction of people with a system. The outcome can be...

In order to realize the potential of their organizations, many leaders need to radically change their work environment. Changes to the environment, in which people work, study, and live, can often provide leverage for improvements. As organizations work to reduce waste, rework, and...

We all say we want loyal customers who come to us first with their needs, but what exactly is loyalty and how do we build that? The dictionary defines loyalty as a strong feeling of support or allegiance. In business we think of it as continuing and increasing business with the company...

There are two dominant forces that impact the actions of the organization-leadership and culture. Much has been written on leadership but not so much on culture.

Much has been discussed about product and service improvement, and the processes that make them. But what about the equally important factor of innovation of product, service, and processes? Equal investments in training and management focus must be given to continuous improvement...

- A.K.A. Director of Hu-man Resources for large organizations - A.K.A. Personnel Manager for medium organizations - .K.A. Owner for small organizations The typical job description for the office of personnel management reads something like, maintains the organization’s human resources...