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QC Story offers relevant problem-solving advice

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In the last column, we discussed the first three steps of a systematic problem-solving approach called the QC Story.

Today's column will finish the description of this useful tool.


Take action that will eliminate the main causes. Once the cause has been identified and proven, this step is relatively easy. Use data to evaluate several possible solutions to the problem. Take care to remove causes and not just symptoms of the problem.

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