Psychology key element in managerial role
In the last column, we talked about Dr. W. Edwards Deming's theory of profound knowledge, which managers must possess to be successful in today's very competitive world.
If not, Deming was fond of saying, "Success is not mandatory. Nowhere is it written that you must survive."
Profound knowledge consists of the following interrelated parts:
n Appreciation for a system;
n Theory of variation;
n Theory of knowledge and
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