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Psychology key element in managerial role

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In the last column, we talked about Dr. W. Edwards Deming's theory of profound knowledge, which managers must possess to be successful in today's very competitive world.

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If not, Deming was fond of saying, "Success is not mandatory. Nowhere is it written that you must survive."

Profound knowledge consists of the following interrelated parts:

n Appreciation for a system;

n Theory of variation;

n Theory of knowledge and

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