Basic Business Cents: Execs must be involved for improved results
Leadership has five components - roles and responsibilities, appreciation for a system, knowledge of variation, theory of knowledge and psychology.
History will remember Walter Shewhart, not just for originating the control chart, but for understanding and teaching a management philosophy that stressed leadership and customer satisfaction long before those terms were buzzwords. The highest executives in any company must be personally involved in efforts to improve performance.
Are you a newspaper subscriber but you don't have a Digital Access account yet? https://secure.forumcomm.com/?publisher_ID=40&event=subscriber/lookup.
You will need your subscription account number and phone number. Not sure if you have an account? Email us at firstname.lastname@example.org and we can help you.