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Lou Schultz

Basic Business Cents: Execs must be involved for improved results

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Leadership has five components - roles and responsibilities, appreciation for a system, knowledge of variation, theory of knowledge and psychology.


History will remember Walter Shewhart, not just for originating the control chart, but for understanding and teaching a management philosophy that stressed leadership and customer satisfaction long before those terms were buzzwords. The highest executives in any company must be personally involved in efforts to improve performance.

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